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Our Customer Support Specialists are ready to answer your questions.
Please feel free to send us your question(s) using the form below and we will get back to you as soon as possible.
Below are some frequently asked questions.
Once you enroll in the Payroll Deduction Program, deductions will continue to be made from each paycheque. Deduction amounts are dependent on the ticket package(s) selected. For example, if you have selected the set of 10 tickets for $30, $30 will be deducted each pay period and 10 tickets will be entered into the draw each pay period.
Your ticket purchase will be deducted from your paycheque on the next available pay period. This will occur provided that; the ticket processing centre is able to validate your employee ID and only where tickets quantities are available at time of enrollment.
Deductions for the WinWin Staff Lottery Monthly Draw and the Quarterly Cash 50/50 draws will appear on your pay advice as two separate deductions. Your deduction will appear on your pay advice as “winwin50 lottery” – this is the WinWin Staff Lottery Monthly Draws, and “winwin50/50 lottery” – this is the Quarterly Cash 50/50.
Official ticket(s) will be emailed at least 1 week before each draw date. If you do not receive your ticket(s) within this timeframe, please contact Customer Support at 1-844-594-6946 or email: [email protected].
If you wish to opt-out from deductions, please opt-out by contacting the customer support team by email: [email protected] or by phone: 1-844-594-6946.