Our Customer Service Representatives are ready to answer your questions.

Please feel free to send us your question(s) using the form below and we will get back to you as soon as possible.

In the meantime, check out our Got Questions section – the answer you’re looking for could be just a click away!

Got Questions?

Below are some frequently asked questions and answers.

Yes, because the 2020 WinWin Staff Lottery is a separate raffle from 2019 and requires its own licence. In order to be eligible for this year’s prizes, you must opt-in again for payroll deductions.

Deductions are dependent on the ticket package selected.
For example; if you have selected the set of 8 tickets for $20, $20.00 will be deducted each pay period and 8 tickets will be entered into the draw each pay period.

Your ticket purchase will be deducted from your paycheque on the next available pay period. This will occur provided that; the ticket processing centre is able to validate your employee ID and only where tickets quantities are available at time of your opt-in.

Your deduction will appear on your pay advice as “winwin lottery”. Please click here for an example. (Note: When reviewing your pay advice, you must look at the .pdf, not the cheque date paycheque view.)

Public: Official tickets will follow approximately 2-3 weeks after purchase.

Staff Payroll Deduction: Official ticket(s) will be sent out 2 weeks before each draw date. If you do not receive your ticket(s) within this timeframe, please contact Customer Service at 1-844-594-6946.